Terms of sale
RECEIPT AND CONFIRMATION OF ORDER
Here I have a question about the development of sales, I need you to tell us what steps we will take to indicate it here. Once you place your order we will send you to the email account you have indicated, a summary of your order with the number of assigned reference, products that you have purchased, breakdown of additional costs such as shipping costs or others, if any, such as expenses for the use of the selected means of payment and information to contact us.
In addition, you will receive a copy of these same general conditions so that you can consult them if necessary.
With your order you will receive the corresponding paper invoice.
SHIPPING COSTS
DOUBT: If we are going to use free shipping as a weapon for sale, how do we indicate the shipping costs here? Shipping costs are free in the peninsula for purchases over € 30, for other areas they have the following costs, which you can also see broken down during the purchase process depending on the shipping address.
• Peninsula (peninsular Spain and Portugal): € 4.90, FREE for orders over € 30 • Balearic Islands: € 6.50, FREE for orders over € 60
The products offered on the website will be sent only to the aforementioned destinations, no shipments will be made outside the aforementioned delivery area.
PAYMENT FORMS
CREDIT CARDS
You can use VISA or MASTERCARD credit cards to pay the amount of your purchase in our store.
PAYPAL
You can make your payment through your Paypal account.
DELIVERY TIME
All shipments will be made through SEUR. Unless otherwise indicated, the products will be delivered within 5 to 6 business days to the peninsula and within 6 to 8 business days to the Balearic Islands. The product will only be sent once the payment has been received. If for any reason we cannot serve your merchandise within a maximum period of 30 calendar days stipulated by Law 3/2014, we will ask you to indicate if we have a new additional term, except in the event that this item is no longer available. or the purchase had been made for a specific period and the consumer would have expressed it.
In this case you have the right to terminate the contract. You can see how to do it in the section CHANGES AND RETURNS, Right of Withdrawal.
EXCHANGES AND RETURNS
Right of withdrawal
You have the right to withdraw from this contract within a period of 15 calendar days without the need for justification.
The withdrawal period will expire 15 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us at
Identity: DISTANT COUSINS COOP. V. NIF: F42710699 Address: Avda Ramón y Cajal, Nº 8, Esc 3, 6D, Alicante 03003 Telephone: 672812506/655918721 Mail: info@opoacompany.com (connect it with opoacompany@gmail.com)
Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form that appears below, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
You also have the option of electronically completing and sending the model withdrawal form or any other unequivocal declaration through our website www.opoacompany.com. If you use this option, we will notify you without delay of the receipt of said withdrawal
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less costly ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return, depending on which condition is met first. You must return or deliver the goods directly to us or to
Identity: DISTANT COUSINS COOP. V. NIF: F42710699 Address: Avda Ramón y Cajal, Nº 8, Esc 3, 6D, Alicante 03003 Telephone: 672812506/655918721 Mail: info@opoacompany.com
Without any undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. We will bear the costs of returning the goods
You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods. Model withdrawal form - For the attention of Identity: DISTANT COUSINS COOP. V. NIF: F42710699 Address: Avda Ramón y Cajal, Nº 8, Esc 3, 6D, Alicante 03003 Telephone: 672812506/655918721 Mail: info@opoacompany.com
- I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*) - Order on / received on (*) - Name of the consumer and user or of the consumers and users - Address of the consumer and user or of the consumers and users - Signature of the consumer and user or of the consumers and users (only if this form is presented on paper) "- Date (* ) Delete as appropriate. Normative basis Art. 97.1.i) LGDCU "The right of withdrawal will not be applicable to contracts that refer to: a) The supply of goods made according to the specifications of the consumer and user or clearly personalized. b) The supply of goods that may deteriorate or expire quickly. c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery. Normative basis Art. 97.1.l) LGDCU, 103 LGDCU
SUBSTITUTE ITEM
If the item is not available, we can offer you, without an increase in price, a product with similar characteristics. It is your power to accept the new product as if it were the one initially requested, or to withdraw from your purchase.
GUARANTEES
In the event of a defective product, the seller (OPOA COMPANY) will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.
PROMOTIONAL CODES
Discount codes (both the one granted when registering and those for specific promotions) will be applied to orders of a minimum amount of 60 euros. They can only be used once and cannot be combined with other promotions such as sales or special discounts. The return of items in orders with a promotional code, implies the partial loss of the amount of the code provided that the conditions of use of the same are broken.
IMAGES OF ITEMS
All item images are property of OPOA COMPANY. There may be a slight difference between the color of the image and the actual color of the item due to the quality of the photography or the resolution and configuration of the electronic devices.